Refund Policy

Last updated: May 2026

This Refund Policy explains how refunds are handled for FleetSignal Premium. By purchasing a paid plan, you agree to this policy.

1. About FleetSignal Premium

FleetSignal Premium provides access to additional vehicle monitoring and reminder features, such as support for multiple saved vehicles and MOT, tax and insurance reminder functionality.

FleetSignal is a reminder and organisation tool only. It does not guarantee that a vehicle will remain compliant, that reminders will always be delivered, or that third-party vehicle information will always be accurate or available.

2. Subscription payments

Premium subscription payments are charged according to the price and billing terms shown at checkout. You are responsible for reviewing the payment amount, plan terms and billing frequency before completing your purchase.

FleetSignal Premium is offered as a recurring subscription. At the time of writing, the available plans are £2.99 per month or £24.99 per year. The selected plan, price and billing frequency will be shown at checkout before you complete your purchase.

If your subscription is recurring, it is your responsibility to cancel before the next billing date if you no longer wish to continue using Premium.

3. Cooling-off and statutory rights

Nothing in this policy is intended to remove or reduce any statutory rights you may have under applicable consumer law.

Where a legal cooling-off period applies, your rights will be handled in accordance with applicable law. However, where digital services or subscription features are made available immediately after purchase, your right to cancel or receive a refund may be limited where permitted by law.

4. When refunds may be considered

Refunds may be considered at our discretion in limited circumstances, for example:

• You were charged due to a clear technical billing error.
• You were charged twice for the same subscription period by mistake.
• You paid for Premium but Premium access was not activated after a reasonable opportunity for us to resolve the issue.

If you believe a billing error has occurred, please contact FleetSignal support as soon as possible with the email address used for your account and any relevant payment information.

5. When refunds are not normally provided

Refunds are not normally provided where:

• You changed your mind after purchasing Premium.
• You forgot to cancel before a renewal payment.
• You no longer need the service.
• You entered incorrect vehicle information, dates or account details.
• You did not use the Premium features after purchase.
• You expected FleetSignal to replace your own responsibility to check MOT, tax, insurance or vehicle compliance.
• An alert, reminder or email was delayed, missed, blocked, filtered, not delivered or not read.
• Third-party vehicle data was unavailable, delayed, incomplete or inaccurate.
• A vehicle deadline, renewal, MOT, tax, insurance date, penalty, fine or loss was missed.

6. Reminder limitations

FleetSignal reminders are provided as a convenience only. Email reminders and dashboard alerts are not guaranteed and should not be relied on as your only method of tracking important vehicle dates.

You remain responsible for checking official sources and maintaining your own records. FleetSignal is not responsible for fines, penalties, missed renewals, enforcement action, loss of use, loss of income, vehicle seizure, insurance issues or other losses resulting from missed or incorrect reminders.

7. Cancelling Premium

You may cancel your Premium subscription through the payment or account management options made available to you, or by contacting FleetSignal support where manual assistance is required.

Cancelling prevents future renewal payments where cancellation is completed before the next billing date. Cancellation does not automatically create a refund for previous payments unless required by law or agreed by us.

8. Chargebacks and disputes

If you believe a payment is incorrect, please contact FleetSignal support first so we can investigate. If you raise a chargeback or payment dispute, your Premium access may be suspended while the dispute is reviewed.

9. How to request a refund review

To request a refund review, contact FleetSignal support and include:

• The email address used for your FleetSignal account.
• The approximate payment date.
• A brief explanation of why you believe a refund is due.
• Any relevant payment receipt or reference if available.

We will review requests fairly, but submitting a request does not guarantee that a refund will be approved.

10. Changes to this policy

We may update this Refund Policy from time to time. The latest version will be posted on this page with the updated date.

← Back to FleetSignal